Support Center
Get help with Koru. Find answers to common questions and learn how to make the most of your family budget.
Contact Support
Response Time
We typically respond within 24 hours during business days.
Frequently Asked Questions
Account Management
How do I reset my password?
Since we use Apple and Google Sign-in, you'll need to manage your password through your Apple ID or Google Account settings.
Can I change my email address?
Your email is linked to your Apple/Google account. To change it, update your Apple ID or Google Account email.
Family Groups
How many family members can I add?
Free tier allows up to 2 family members. Premium subscription supports unlimited family members.
How do I remove a family member?
Go to Family Settings, select the member, and tap "Remove Member". Only group admins can remove members.
Budget Management
How do I create custom categories?
Premium users can create unlimited custom categories. Go to Categories and tap "Add New Category".
Can I export my budget data?
Premium users will soon be able to export data in CSV format (coming in future update).
Subscription
How do I upgrade to Premium?
Open Settings, tap "Upgrade to Premium", and follow the payment process.
How do I cancel my subscription?
Manage your subscription through App Store (iOS) or Play Store (Android) settings.